Installation Issues

 

* Windows Vista - Online Help Does not work

8/31/08
IRCommand2 online help requires the Windows Help program, which is no longer distributed with Windows starting with Vista. However, Microsoft offers a free download (with validation) for Vista that can be obtained from Microsoft here.

 

* Installation Slow or Appears to Hang

2/7/06
The initial unpacking of the IRCcommand2 installation EXE package may be very slow or appear to hang on some systems. There are two known causes for this behavior:

  1. Microsoft Outlook is running. As is generally recommended, all applications should be shut down prior to the install. In this case, Outlook slows down messaging used by the installation package and can make it very slow.
  2. A real-time virus checker is running. This will necessarily slow down the unpacking process since it will scan all unpacked files for viruses.

If you prefer not to disable either Outlook or your virus checker during the installation, then the solution is to simply let the installation go for at least several minutes, even if it appears to hang. In every case that we have observed, the installation continued normally after 1-2 minutes.

In short, the simplest solution is to just be patient with the install. We will attempt to remedy this problem in a future release.